Warranty
MaxiClimber offers a one year limited warranty on the MaxiClimber Machines. If you have any issues, or have questions please contact customer service directly at (888) 433-9083.
You can find your warranty in the User Manual
MAXICLIMBER CLASSIC USER MANUAL PDF
MAXICLIMBER XL USER MANUAL PDF
MaxiClimber Equipment Protection Plan
Peace of Mind
Owning a MaxiClimber service plan virtually guarantees that you will get the best from your product throughout the duration of the plan.
What kind of plan does the extended warranty cover?
Our standard plan covers the parts necessary for repairs of your home equipment, or a full replacement if we are unable to repair. It does not cover commercial use
When does my coverage start?
Your warranty contract and coverage begin after your 1-year manufacturer’s warranty ends
When can I purchase the extended warranty?
You can buy the MaxiClimber extended warranty at the moment of your online purchase, or within 30 days after the purchase date by contacting customer service.
What is not covered in this plan?
Our plan does not cover physical, cosmetic, liquid, or impact damage, equipment that was sold with preexisting conditions, refurbished, open box, lost or stolen equipment. This plan does not cover replacement batteries.
Zero Deductible
The MaxiClimber extended warranty plan has no deductible. This means that costs associated with parts to repair your defective product are covered.
Will my coverage continue after my exercise equipment is repaired?
Your coverage will typically continue until your contract expires. Your coverage will end, however, if your exercise equipment is replaced or the total cost of the repairs meets the maximum liability (the original price you paid for your equipment).
Which territory does your warranty cover?
The extended warranty covers the contiguous US only
How can I file a claim?
You may file a claim form on our website maxiclimber.com/pages/warranty at any time, or you may contact us via phone at 1-800-433-9083 or email at extendedwarranty@maxiclimber.